Terms & Conditions – Barq Repair

Last Updated: 26 November 2025

These Terms & Conditions govern the use of the Barq Repair website and our appliance repair services in Dubai, UAE. By accessing our website or booking any service, you agree to these terms.

1. Services

Barq Repair provides appliance repair services for washing machines, refrigerators, dishwashers, dryers, ovens, AC units, and other household appliances.
We reserve the right to refuse service if the appliance is unsafe, inaccessible, or modified in a way that prevents proper repair.

2. Booking & Appointments

1. Service bookings can be made through phone, email, or our website.
2. Appointment times are based on technician availability.
3. We may adjust or reschedule an appointment if required due to operational reasons.
4. Customers must provide accurate contact information and location details.

3. Service Inspection & Diagnosis

Our technicians inspect the appliance to identify the issue.
If a detailed diagnosis is required, additional time or fees may apply depending on the complexity of the issue.

4. Pricing & Payments

• Pricing depends on the appliance type, issue, required spare parts, and labor.
• Customers will be informed of the cost before repair begins.
• Payment must be made upon completion of the service.
• We accept cash or online payment methods where applicable.
• Any additional parts or labor required will be discussed before proceeding.

5. Spare Parts

• We use genuine or high-quality compatible spare parts.
• Availability of certain parts may depend on supplier stock.
• Replacement parts may come with a warranty depending on the manufacturer or supplier.

6. Warranty

• Repairs may include a limited warranty on workmanship or parts, depending on the nature of the repair.
• Warranty does not cover:
• Misuse, negligence, or physical damage
• Issues caused by electrical fluctuations
• Problems unrelated to the original repair
• Third-party tampering after the service
•  

Warranty details, if applicable, will be communicated during service.

7. Customer Responsibilities

Customers must:

• Ensure the appliance is accessible
• Provide accurate problem details
• Ensure a safe working environment for the technician
• Inform us of any previous repairs or modifications

We are not responsible for delays caused by inaccurate information or inaccessible appliances.

8. Liability

• Barq Repair is not responsible for existing damage, electrical issues, plumbing faults, or structural problems discovered during the repair.
• We are not liable for data loss on appliances that store data (e.g., smart appliances).
• We are not responsible for indirect, incidental, or consequential damages.

Our liability is limited to the cost of the repair service performed.

9. Cancellations

• Appointments may be canceled or rescheduled with reasonable notice.
• If the technician has already arrived, a visit fee may apply.

10. Website Usage

By using our website, you agree not to:

• Misuse the website
• Attempt unauthorized access
• Copy website content without permission

All website content is owned by Barq Repair.

11. Changes to Terms

Barq Repair may update these Terms & Conditions at any time. The updated version will be posted on this page.

12. Contact Information

For questions regarding these Terms & Conditions, you may contact us:

Barq Repair
Al Noor Building, Al Rigga Street, Deira, Dubai, UAE
Email: info@barqrepair.com
Phone: 0569366390